Frequently Asked Questions

Do you offer a free trial?

Yes. Following a demo of the system that you can schedule here you will recieve a username and password that you can use to browse content and features on your own time before deciding if dmetrain is right for your organization.

How long does it take to get set up?

Our onboarding process is normally less than one business day. Set up can be immediate once we receive the information we need from you to customize the education your employees receive. Once we have all of the information we need, your company can usually start using dmetrain the same day.

How much does it cost?

The individual rate a company pays per employee is determined by the number of employees that a company places on dmetrain. Companies are charged per employee, per year. Each employee is prorated for the number of months he or she was active on dmetrain, so you are not penalized for employee turnover. All user activations and deactivations are time and date stamped so that the company is only charged for the appropriate number of months used.

Is there a maximum number of employees I can have on dmetrain?

No. dmetrain can track thousands of employees across hundreds of locations.

Are there any minimum requirements to get started on dmetrain?

Yes. Companies must load a minimum of five employees to start. dmetrain’s per-employee subscription fees decrease after 10 employees with additional fee reductions at higher levels.

Are there any special system requirements?

No. dmetrain uses standard internet technologies to deliver content right to your browser whether your on a PC, Mac, iOS or Android device. We do, however, recommend users utilize Chrome over other browsers to deliver a better experience.

How long has dmetrain been in business?

dmetrain research and development began in 2000, and we began working with customers in 2001.

How many customers does dmetrain currently have?

The numbers grow daily. Currently over 800 companies use dmetrain to provide training to over 20,000 employees. To date there have been over 3 million courses completed on dmetrain.

What is dmetrain customer retention rate?

Over 95% of the companies that joined dmetrain are still our customers today. A few customers left because of acquisitions, some opted to train employees in-house or through other avenues. Many customers that left have since returned to dmetrain after exploring other means of training.

What makes dmetrain the "Employee Education Expert"?

dmetrain was formed because of the frustration and time required of a medical equipment owner to train employees effectively and consistently across multiple locations. All courses have been created to address the challenges that medical equipment professionals face. Each course is written by experts who have performed the duties in the field interacting with real customers and solving real problems. Course authors include registered nurses, respiratory therapists, pharmacists, accountants, billing and collections experts and human resources professionals.

Is dmetrain endorsed by accrediting bodies?

No. Most accrediting bodies have bylaws that prevent them from endorsing commercial products. dmetrain works closely with the accrediting bodies to make sure that our courses are compliant with their standards. All companies on dmetrain that have undergone the survey process have achieved accreditation.

What topics does dmetrain cover?

dmetrain designs courses to fit into a curriculum for your employees. The courses are specific and pertinent to the job that your employee has. Our courses are not “brochures” from manufacturers or from consultants who have never worked in the medical equipment, pharmacy, or homecare industries. Our courses cover customer service, billing, collections, equipment delivery, management, inventory control, pharmacy services, safety, and compliance with federal laws and accreditation regulations.

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